Processing Times

Orders are typically processed within 1–3 business days (excludes weekends & holidays). Personalized or made-to-order items will note exceptions on the product page.

Shipping Timeline

Domestic standard: 3–7 business days after processing.

Domestic expedited: 1–3 business days after processing.

International: 7–21 business days after processing (customs may add delay).

Tracking information is emailed once your order ships. Delivery estimates start from ship date, not order date.

Shipping Cost

If you need a guaranteed delivery date or special handling, choose expedited shipping

and contact us before ordering.

Taxes, duties & fees

Domestic orders: applicable sales tax calculated at checkout.

International orders: customers are responsible for import duties, taxes, and customs

fees.

Returns & Exchanges

Returns accepted within 30 days of delivery for unused items in original condition

(unless item page states otherwise).

To start a return or exchange, email returns@frequencyarising.com with your order

number and reason.

Refunds: once we receive and inspect the return, refunds are issued to the original

payment method within 5–7 business days.

Return shipping costs are the buyer’s responsibility unless the return is due to our error.

Damaged or incorrect items

Inspect shipments upon arrival. If an item is damaged or incorrect, contact

support@frequencyarising.com within 7 days with photos of the item and packaging.

We will replace the item or issue a full refund, including return shipping if applicable.

Cancellations

Orders can be canceled within 2 hours of purchase if they haven’t entered processing.

Email support immediately with your order number. Once shipped, please follow the

returns process.

Before you order — important notes

Double-check shipping address and contact information — we are not responsible for

lost packages due to incorrect addresses.

Transit times are estimates and may be affected by carrier delays, weather, holidays, or

customs.

Some products may have shipping restrictions; if an order cannot be shipped, we will

notify you and issue a full refund.

Contact

Email: support@frequencyarising.com (include your order number for fastest service).